Return & Refund Policy
You are entitled to cancel your order within 14 days without giving any reason for doing so.
The deadline for cancelling an order is 14 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by emailing us at [email protected].
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
This policy applies to private (non-business) customers only.
Conditions for Returns
In order for the goods to be eligible for a return, please make sure that:
- The goods were purchased in the last 14 days
- The goods are in the original packaging
- The goods are not damaged and no parts are missing
- The goods were not used and show no sign of wear
Goods that were made to your specifications or are clearly personalized cannot be returned.
We reserve the right to refuse returns of any goods that do not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the goods to us. We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
You should send the goods to the address listed on the Contact page.
If you have any questions about this policy, you can find the most relevant contact details on the Contact page.