Cancellations & Returns
All Eternal Creek products are made to order. For this reason, we do not accept cancellations, returns, or offer refunds once an order is placed.
This approach allows us to produce responsibly, avoid unnecessary waste, and focus on delivering the highest quality products – built specifically for each customer.
Warranty Policy
We stand behind the craftsmanship of everything we make. If your product is defective or arrives damaged, we will repair or replace the affected part – or the entire product if necessary – at no cost to you.
Full details can be found in our Warranty Policy.
Contact Us
If you have any questions about this policy, you can find the most relevant contact details on the Contact page.